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Terms and Conditions

Welcome to Rose Beauty Spa! Before booking any of our services, please take the time to read our Terms and Conditions to ensure we are a good fit for each other. Here you will find all the important information regarding our services and how we operate. If you have any questions, please do not hesitate to contact us.

General

 

These conditions apply to all offers, treatments and transactions between the beauty salon and the customer on which the beauty salon has applied these conditions to unless deviated and expressly and in writing have been agreed on by both parties.

 

Efforts beauty salon

 

The beauty salon will perform their treatments to the best of its ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. The beauty salon will inform customers as much as possible and reasonable of financial consequences of the change or addition of treatment.

 

Cancellation Policy

 

When booking an appointment over the phone, email, online, facebook or in person, you are entering a verbal contract that you will turn up at that time to have that service completed. By doing so Rose Beauty is reserving that time for your appointment, so please give at least 24 hours notice for cancellations.

 

This allows an opportunity for the appointment to be taken by another client. Please remember that this is our livelihood. We are a small company that cannot sustain the loss of hours of income/productivity.

 

We understand that life does not always go to plan, therefore we kindly ask that you give us no less than 24 hours notice if you cannot make your appointment. All cancellations made with less than 24 hours notice will be required to pay a  50% of the service before your next appointment. 

 

Payment

 

Rose Beauty Spa lists all prices of treatments and products visible in the beauty shop. The listed prices include GST. The customer must immediately pay after the treatment. We accepts cash, EFTPOS, credit cards, PayWave.

 

Liability

 

Rose Beauty Spa is not liable for damages of any kind caused by the nail shop due to by customer provided incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. Rose Beauty Spa is not responsible for loss, theft or damage to personal property that the customer has taken to the beauty shop.

 

Warranty

 

The beauty shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:

The customer has the (artificial) nails serviced by another nail shop.

The customer works without gloves with harsh chemicals.

The customer has the artificial nails bitten or intentionally aborted.

The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.

The customer has not followed the advice from the nail shop for the home care of (artificial) nails.

The customer neglects the advised to seek medical help.

The customer did not use the products according to the instructions.

 

Complaints

 

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the beauty shop. Rose Beauty Spa must give the complainant adequate response within 3 working days. If a complaint is justified, the beautyshop will perform the as agreed on treatment again.

 

Refund Policy

 

You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

 

Conduct

 

The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, the beauty shop has the right to refuse the customer access to the salon.

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